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Mid-level 3+ years, metro location, and known managed-services brand increase competition despite Finacle niche.
Requires banking domain expertise and Finacle CBS experience, so background fit sensitivity is high.
Explicit 3+ years banking experience, mandatory Finacle support skills, and ITIL expectations make shortlisting strict.
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Own end-to-end service coordination for banking IT applications including Finacle, focusing on incident management, monitoring, and operational activities.
Ensure timely incident resolution within SLA, including initial troubleshooting and escalation to higher support levels.
Manage service requests, change tickets, documentation, and maintain communication with users and stakeholders throughout service processes.
Bachelor's degree in Computer Science, IT, Engineering, or related field.
Minimum 3 years of banking domain experience with hands-on support for Finacle, CBS, and other banking applications.
Experience with incident, problem, and change management processes in banking environments.
Not explicitly mentioned: Notice period or location requirements.
Experienced in supporting core banking applications, comfortable operating as first point of contact for senior business users and VIPs.
Familiarity with ITIL processes and banking regulatory/compliance standards.
Able to handle operations and escalations in a structured manner, with clear incident documentation and communication skills.