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Tier-1 brand, mid-level role, common support title, and metro location create high competition.
Requires banking-domain and Finacle experience, reducing cross-industry transferability.
Mandatory 3+ years banking experience and Finacle support requirement increases shortlisting strictness.
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Monitor and maintain health of core banking and related applications including daily start/end-of-day checks.
Manage incident and ticket lifecycle per ITIL standards, ensuring timely resolution and escalation of issues.
Perform basic troubleshooting, user support, operational tasks, and change management within banking IT environment.
Graduate in Computer Science, IT, Engineering, or related field.
Minimum 3 years of experience in Banking Domain with hands-on support of Finacle, CBS, and banking applications.
Experience with ITIL processes and ticketing tools; ITIL certification preferred.
Experience supporting senior executives, CXOs, or VIP users preferred but not mandatory.
Has solid operational experience in core banking systems and banking IT service management.
Capable of independent incident handling and escalation with clear communication skills.
Experienced in banking digital channels, branch processes, regulatory compliance, and change management within banking IT environment.