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Metro location, mid-level generalist role, and employer brand give moderate applicant competition.
Role requires banking domain and Finacle experience, making skills less transferable across industries.
Explicit 3+ years banking experience and mandatory Finacle/CBS skills make shortlisting moderately strict.
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Monitor and maintain health checks for banking applications such as Finacle, including alerts, batch jobs, and interfaces.
Manage incidents and tickets according to ITIL processes, ensuring resolution within SLA timelines, and perform basic troubleshooting of common banking application issues.
Coordinate user support, escalate complex issues to higher-level teams, execute operational tasks like batch job restarts and deployments, and maintain documentation and knowledge bases.
Graduate in Computer Science, IT, Engineering, or related discipline.
Minimum 3 years of experience in the banking domain with hands-on support of Finacle, CBS, and banking applications.
Experience with incident, problem, and change management in a banking environment.
ITIL certification preferred.
Experienced in core banking operations, particularly with Finacle and CBS applications.
Capable of handling high-pressure customer support environments including senior executives or VIP users.
Skilled in ITIL-aligned incident and change management practices within the banking sector.