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Metro location, generalist operations title, and mid-level experience amplify candidate competition despite banking niche.
Highly banking-specific Finacle and CBS requirements make background transferability across industries low.
Mandatory 3+ years banking experience and required Finacle/CBS skills create strict screening filters.
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Monitor and maintain health of core banking and related applications through daily checks and alert tracking.
Manage incident and ticketing processes adhering to ITIL standards, ensuring timely resolution and escalation.
Perform operational tasks including batch job restarts, file transfers, user support, documentation upkeep, and change management in ITSM tool.
Minimum 3+ years of experience in Banking Domain with hands-on support for Finacle, CBS, and banking applications.
Graduate degree in Computer Science, IT, Engineering, or related discipline.
Experience handling application support for senior executives or VIP users preferred but not mandatory.
ITIL process knowledge mandatory; ITIL certification preferred.
Experienced in operational support within banking environments, specifically Finacle Core Banking Systems and associated digital banking channels.
Comfortable working in structured ITIL-driven incident, problem, and change management frameworks.
Able to interact effectively with senior and VIP stakeholders and provide clear communication on operational issues and resolutions.