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Tier-1 employer, metro location, mid-level generalist IT operations role attracts many qualified applicants.
Role requires banking domain and Finacle experience, limiting cross-industry transferability.
Mandatory banking domain experience and Finacle platform expertise make filters stringent.
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Monitor banking applications like Finacle, Payments, Trade, and LOS for health and batch job status.
Manage incidents and service requests aligning with ITIL processes to ensure resolution within SLA timelines.
Perform basic troubleshooting, escalate complex issues appropriately, and support operational tasks such as batch job restarts and change management.
Graduate in Computer Science, IT, Engineering, or related field.
Minimum 3 years experience in Banking domain supporting Finacle, CBS, and banking applications.
Experience with incident, problem, and change management in a banking environment mandatory.
Work Experience Required: Minimum 3+ years in banking domain.
Experienced in supporting core banking solutions and familiar with branch banking processes and digital banking channels.
Capable of handling communication with senior executives, CXOs, or VIP users effectively.
ITIL certification preferred, indicating working knowledge of IT service management best practices.