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Metro role, mid-level generalist, strong employer brand, and 3+ years requirement increases candidate density.
Role requires Finacle/CBS banking expertise, limiting cross-industry transferability.
Mandatory 3+ years banking Finacle experience and ITIL preference enforce strict filtering.
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Monitor and maintain core banking applications (e.g., Finacle, CBS) and related systems ensuring smooth daily operations through start-of-day/end-of-day checks, alert tracking, and issue resolution.
Manage incident and ticket handling as per ITIL, acting as first contact for application issues, ensuring SLAs are met, and escalating complex incidents appropriately.
Perform routine operational tasks including batch job restarts, data validation, deployment support, documentation maintenance, and change management ticket creation.
Minimum 3 years of banking domain experience, specifically supporting Finacle, CBS, and banking applications.
Graduate degree in Computer Science, Information Technology, Engineering, or related discipline.
ITIL certification is preferred but not explicitly mandatory.
Experience working with senior executives or VIP users is preferred but not explicitly mandatory.
Experienced in enterprise banking operations with strong focus on application support and operational incident management using ITIL processes.
Proficient in handling core banking system operations and troubleshooting in a structured, process-driven environment.
Able to efficiently coordinate among teams and support high-visibility stakeholders while maintaining operational SLAs and documentation.