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Tier-1 brand, mid-level generalist role, and metro location increase applicant competition.
High — requires banking domain and Finacle CBS experience, limiting cross-industry transferability.
High due to mandatory 3+ years banking/Finacle experience and ITIL/domain-specific requirements.
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Monitor and ensure health of banking applications including Core Banking (Finacle), Payments, Trade, LOS through daily checks and alert tracking.
Manage incident and ticket lifecycle as per ITIL including logging, prioritization, troubleshooting common issues, and escalation to higher support levels within SLA timelines.
Coordinate operational tasks such as batch job restarts, data validation, support production releases, maintain documentation, and manage change requests using ITSM tools.
Graduate in Computer Science, Information Technology, Engineering, or related discipline.
Minimum 3 years of Banking domain experience supporting Finacle, CBS, or banking applications.
Knowledge and experience in incident, problem, and change management processes, preferably ITIL certified.
Experience supporting senior executives or VIP users is preferred but not mandatory.
Experienced in banking operations and core banking solutions with strong troubleshooting and coordination skills.
Familiarity with ITIL processes and ability to manage service delivery within SLA constraints.
Capable of maintaining clear communication with technical teams and end-users including business and operations teams.