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Tier-1 employer, metro location, and mid-level generalist role create high applicant competition.
Role requires banking domain and Finacle expertise, limiting cross-industry transferability.
Mandatory 3+ years banking and Finacle experience plus ITIL/technical requirements make screening strict.
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Monitor and ensure health of banking applications like Finacle through daily checks and alert tracking.
Manage incidents and tickets per ITIL processes, including initial troubleshooting, escalation, and user communication.
Execute operational tasks such as batch job restarts, data validation, change management ticketing, and production release support.
Graduate in Computer Science, IT, Engineering or related discipline.
Minimum 3 years of experience in Banking domain with hands-on Finacle and CBS application support.
Familiarity with ITIL processes; ITIL certification preferred but not mandatory.
Work Experience Required: Minimum 3 years in banking domain application support.
Experienced with core banking solutions (Finacle) and banking operational processes including branch and digital channels.
Demonstrates ability to handle VIP users and senior executives support requests.
Comfortable with ITIL-based incident, problem, and change management workflows in banking environments.