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Mid-level generalist IT support role in metro with common requirements increases candidate competition.
Banking Finacle/CBS specialization limits cross-industry transferability, raising sensitivity.
Explicit 3+ years banking experience and Finacle/CBS requirement enforces strict filters.
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Monitor and perform health checks on banking applications including Core Banking (Finacle), Payments, Trade, and LOS.
Manage incident and ticket processes per ITIL, including initial troubleshooting, user communication, and escalation to L2/L3 teams within SLA timelines.
Execute operational activities like batch job restarts, data validation, support production releases, and maintain documentation and knowledge bases.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
Minimum 3 years of experience in Banking Domain supporting Finacle, CBS, and banking applications.
Experience with incident, problem, and change management in a banking environment as per ITIL.
Work Experience Required: 3+ years in relevant banking IT service coordination role.
Experienced with Finacle Core Banking Solution and understanding of branch banking operations and digital banking channels.
Proven ability to support senior executives or VIP banking users is preferred.
ITIL certified with strong communication skills to manage customer and internal team interactions effectively.