Back
High due to established employer, generalist infra role, metro location, and broad required skills.
Medium because ITIL and service-management skills transfer across industries, though vendor and enterprise context matters.
High because of explicit 6+ years requirement plus mandatory ITIL and technical OS/service-management skills.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage and ensure IT service delivery aligned with SLAs, KPIs, and contractual obligations.
Lead ITIL-based incident, problem, change, and service request management processes, with ownership of major incident resolution and RCA.
Conduct service reviews and reports; act as primary escalation point; drive continuous service improvement and vendor performance management.
6+ years of experience with Windows, Mac, or Linux OS support and troubleshooting.
Strong understanding of ITIL Framework and IT Service Management processes.
Experience with SLA/KPI reporting, escalation management, and customer support.
Work Experience Required: Minimum 6 years experience explicitly mentioned.
Experienced in IT infrastructure and managed services including cloud, network, and end-user computing environments.
Demonstrates strong operational leadership in service management and governance with customer-facing accountability.
Skilled in cross-functional coordination and continuous process improvement focused on service stability and compliance.