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Tier-1 brand but niche Finacle banking requirement reduces applicant pool despite metro mid-level appeal.
Finacle and banking domain expertise make candidate backgrounds less transferable across industries.
Mandatory 3+ years banking/Finacle experience and ITIL/process requirements enforce strict shortlisting.
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Monitor daily health and performance of banking applications such as Finacle, payments, trade, LOS, including handling alerts and batch jobs.
Manage incident lifecycle following ITIL processes, including logging, categorizing, prioritizing, and ensuring resolution within SLAs.
Provide first-level troubleshooting, user support, escalation management, operational task execution, and documentation maintenance for banking application services.
Graduate degree in Computer Science, IT, Engineering or related discipline mandatory.
Minimum 3 years of experience in Banking domain supporting Core Banking Systems like Finacle and CBS.
Hands-on experience with incident, problem, and change management in banking environment, preferably ITIL certified.
Work Experience Required: Minimum 3+ years in Banking domain support. Notice period: Not explicitly mentioned.
Experienced in supporting senior executives or VIP users in a banking technology environment.
Strong operational focus with ability to handle application monitoring, troubleshooting, and operational activities independently.
Comfortable working with structured ITIL processes and managing escalations in complex banking IT service settings.