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Moderate competition: common operations role and metro location, but banking/Finacle specialization reduces candidate pool.
High—requires banking domain knowledge and Finacle expertise, limiting cross-industry transferability.
High due to explicit 3+ years banking domain requirement and mandatory Finacle/application support experience.
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Monitor and manage health and performance of banking applications like Finacle, Payments, Trade, LOS with daily start/end-of-day checks.
Handle incident and ticket management following ITIL processes, ensuring timely resolution and escalation of complex issues to higher support tiers.
Perform operational activities including batch job management, user support, change management ticket creation, and maintaining documentation and knowledge base.
Graduation in Computer Science, IT, Engineering or related discipline.
Minimum 3 years of experience in Banking domain with hands-on support of Finacle, Core Banking Systems, and banking applications.
Experience with ITIL incident, problem, and change management processes is mandatory.
Work Experience Required: Minimum 3+ years in Banking domain; Notice period: Not explicitly mentioned in the JD.
Solid understanding of banking operations including core banking, branch processes, digital channels and regulatory compliance.
Proven ability to manage critical banking application support and incident resolution, especially for senior executives or VIP users.
Familiarity with ITIL standards and change management, capable of handling multitasking operational duties in a structured environment.