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Mid-level metro support role, common title, and moderate brand produce high applicant competition.
Banking-specific Finacle/CBS focus limits transferability across industries.
Mandatory 3+ years banking experience and Finacle expertise make shortlisting highly strict.
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Monitor banking applications (e.g., Finacle Core Banking) for operational health by tracking alerts, batch jobs, and interfaces daily.
Serve as first point of contact for application-related incidents; log, prioritize, and ensure resolution within SLAs per ITIL processes.
Perform basic troubleshooting, handle user communication, manage escalations, execute routine operational tasks, support change management, and maintain documentation and knowledge base.
Graduate degree in Computer Science, IT, Engineering, or related discipline required.
Minimum 3+ years of experience in the banking domain, with hands-on support for Finacle, CBS, or banking applications.
Experience with incident, problem, and change management within banking environment.
ITIL certification preferred; support experience for senior executives or VIP users is a plus.
Experienced in core banking operations and banking IT service management, especially with Finacle CBS.
Operates effectively in high-pressure environments handling priority users like CXOs and VIPs.
Skilled in ITIL-based incident and change management and maintaining detailed operational documentation.