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Mid-level, common infrastructure role with metro location and known employer increases candidate competition.
Banking domain mandate and ITIL requirement make cross-industry transfers difficult without sector experience.
Mandatory 6+ years in banking and ITIL certification create strict, non-flexible filters for shortlisting.
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Own end-to-end service management ensuring SLA adherence and timely resolution of incidents.
Lead ITIL processes including Incident, Problem, Change, and Service Request Management to drive operational efficiency.
Manage governance, customer relationships, audit readiness, and continuous service improvement initiatives including RCA and automation.
Graduate in Computer Science, IT, Engineering, or related field.
Mandatory 6+ years of experience in Banking domain.
ITIL Foundation certification mandatory; ITIL Intermediate or Managing Professional preferred.
Strong knowledge of ITIL framework and experience in IT infrastructure or managed services environments.
Experienced in managing SLA/KPI driven service delivery in a banking or financial services context.
Demonstrates strong operational leadership in ITIL service management and governance.
Skilled at driving service improvement, risk mitigation, and cross-functional collaboration including vendor management.