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Global brand, generalist entry operations role, and metro location increase applicant density.
Back-office screening and operations skills are readily transferable across industries, lowering background sensitivity.
Requires accuracy, regulatory compliance, and screening-specific skills, making shortlisting moderately strict.
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Review and validate identity verification and screening documents to support accurate employment and tenant screening decisions.
Process consumer and customer requests following Fair Credit Reporting Act (FCRA) regulations and internal procedures, maintaining compliance and quality standards.
Conduct research and verification including outbound calls to courts and agencies, resolving disputes, documenting findings, and meeting service level agreements (SLAs).
Work Experience Required: Freshers or less than 1 year experience preferred.
Proficiency in Microsoft Office (Excel, Outlook, Word) and experience with CRM or case management tools.
Strong attention to detail, good typing and data entry skills, with the ability to handle sensitive information professionally.
Ability to work hybrid with minimum two days per week in-office at assigned TransUnion location.
Comfortable handling outbound professional calls with courts, employers, and government agencies related to screening.
Demonstrates strong analytical, research, and investigative skills to resolve complex consumer disputes and data discrepancies.
Able to efficiently navigate multiple systems and maintain accuracy, productivity, and regulatory compliance in a structured operations environment.