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Tier-1 brand and Bangalore metro increase candidate density, but niche SharePoint skillset limits broad competition.
Requires specific SharePoint/OneDrive and PowerShell expertise, reducing cross-industry portability of candidates.
Explicit 4–8 year requirement plus mandatory SharePoint/OneDrive, PowerShell, and ITSM experience enforces strict filters.
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Serve as primary L2 escalation for SharePoint Online and OneDrive tickets unresolved by L1 support, ensuring stable collaboration services.
Perform root-cause analysis and troubleshoot complex incidents related to SharePoint Online sites, permissions, OneDrive sync/client issues, storage, and sharing.
Maintain and improve support documentation and knowledge base; coach L1 analysts; monitor service health and escalate unresolved issues to L3 or Microsoft support.
4–8 years relevant operational or technical experience with SharePoint Online and OneDrive support.
Hands-on administration experience with SharePoint Online (sites, lists, libraries, permissions) and OneDrive for Business sync, sharing, and storage.
Proficiency in PowerShell scripting including PnP PowerShell and SharePoint Online Management Shell.
Experience with ITSM/ticketing systems (e.g., Wolken), SLA management, and Microsoft 365 admin and service health tools.
Experienced in structured incident management with escalating complex issues and troubleshooting service degradations.
Technical expertise in Microsoft 365 collaboration tools focusing on SharePoint Online and OneDrive operations and support workflows.
Capable of documenting, coaching, and improving operational processes to reduce ticket volume and improve first-level resolution rates.