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Tier-1 brand and metro location increase applicant density, while seniority and GCC specialization moderate it.
Role requires specialized ITSM, ITIL, and GCC regulatory knowledge, limiting cross-industry transferability.
Explicit 12+ years requirement plus mandatory ITSM/ITIL and GCC compliance experience raises shortlisting strictness.
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Lead and manage IT Service Management (ITSM) operations focusing on GCC regional compliance, standards, and business needs.
Develop, implement, and continuously improve ITSM processes aligned with ITIL best practices tailored for the GCC market.
Drive GCC-specific SLAs, KPIs, and operational metrics, while managing service delivery and escalations with GCC clients and vendors.
12+ years of work experience, preferably with 8+ years specializing in IT Service Management for the GCC region.
Master of Business Administration (MBA) degree required; B.E. mentioned as related education but not specified as mandatory.
Strong knowledge and hands-on experience with ITIL frameworks and ITSM process implementation.
Familiarity with GCC regulatory environment, data privacy, and compliance mandates impacting IT services.
Experienced senior ITSM professional with strategic and operational expertise specific to the GCC market.
Proven ability to manage cross-functional teams and coordinate with diverse stakeholders to meet GCC client requirements.
Skilled in applying ITIL best practices within culturally and regulatory complex GCC environments.