Global Command Center Operations Senior Manager

Lead and manage 24x7 global command center operations monitoring critical infrastructure, applications, networks, and telephony services to ensure service reliability and compliance.

Own incident response coordination, escalation management, operational communications, and continuous process improvement to reduce noise and improve response times.

Oversee a globally distributed team, manage vendor relationships, and provide executive-level reporting on operational health, risk, and improvement initiatives.

Minimum 12 years progressive experience in IT infrastructure or technology operations, with at least 8 years in leadership roles managing 24x7 operational teams.

Strong knowledge and application of ITIL/ITSM practices including incident, change, and problem management.

Bachelor's degree in Computer Science, IT, Engineering, Business Technology, or related field; Master's preferred but not mandatory.

Role based in Mumbai, India with mandatory office attendance and willingness to support 24x7 operations including after-hours and rotational shifts.

Experienced leader accustomed to managing global/multi-site teams across monitoring, incident management, and service reliability in enterprise IT environments.

Strong operational discipline with a metrics-driven approach, comfortable translating technical issues into business impact for executive communication.

Demonstrated capability in vendor management, process governance, audit readiness, and driving automation or operational improvements in complex technology infrastructure settings.