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Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day project details including plan, schedule, budget, staffing, risk, and client optimizations roadmaps for eCommerce implementations.
Own client communications and escalations to maximize satisfaction, renewals, and identify growth opportunities within accounts.
Lead project delivery including offshore team coordination, release management within budget and timelines, and continual service improvement efforts.
Minimum Requirements
10+ years of IT experience with minimum 4+ years in project management.
Experience delivering end-to-end system implementations, preferably in eCommerce platforms (Salesforce Commerce Cloud, Magento, SAP Commerce, etc).
Degree or equivalent education.
Proficient with project management tools like JIRA and Confluence; familiar with Waterfall, Agile & PRINCE2 methodologies.
Ideal Candidate Profile
Experienced in client-facing roles within eCommerce or related IT project delivery environments.
Skilled at managing cross-functional teams including offshore resources in matrix organizations.
Commercially aware with ability to identify business opportunities and manage project/change risks proactively.