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Tier-1 brand, metro location, and mid-level experience increase competition but role specificity reduces density.
Analytics skills transfer across industries but Adobe Experience Cloud specificity moderately limits portability.
Explicit 3+ years, required SQL/JS/API/analytics skills and desirable certifications make shortlisting moderately strict.
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Provide expert technical support to Digital Marketing customers primarily via telephone and email, managing complex issues within service levels and owning cases end-to-end.
Diagnose and troubleshoot complex Adobe Analytics implementation issues, scope problems, escalate as needed, and educate customers on product use.
Participate in testing new product features, maintain accurate product documentation, identify trends, and contribute to continuous service improvement.
Deep knowledge of HTML, JavaScript, Web 2.0, web services, SQL, database management, APIs (SOAP, REST), and experience with tag management tools.
Bachelor's degree in Computer Science or related field.
Minimum 3 years' experience in a customer support environment, preferably in a high enterprise tech setting.
Willingness to work night shifts and weekend/holiday coverage as required.
Experienced in leading multi-platform Adobe solutions or technical client service roles, with practical skills in Adobe Analytics and digital marketing technologies.
Proven ability to troubleshoot complex analytic implementation problems and communicate effectively with customers and internal teams.
Comfortable working in a fast-paced, technical support environment requiring multi-tasking, prioritization, and ownership.