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Tier-1 brand, remote option, metro location, and common mid-level managed services role attract many applicants.
High because role requires specific managed-services domain experience in network, cloud, security, and data center.
Medium due to required domain expertise, leadership and service-delivery experience but no explicit years or certifications required.
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Accountable for delivering contracted managed services to clients, ensuring IT infrastructure and systems remain operational meeting SLA commitments.
Provide technical support and resolve escalated incidents; act as emergency support contact for critical issues.
Coach and manage engineering teams, drive continual service improvements and engage with clients to maintain service delivery standards.
Bachelor’s degree in IT, Computing or related field.
Work Experience Required: Solid experience coaching and mentoring engineering teams within IT services.
Demonstrated experience with continual service improvement, organizational change management, and domain expertise in Network, Collaboration, Cloud, Security, or Data Center.
Remote working arrangement; ITIL certification is desirable but not mandatory.
Experienced leader able to manage client escalations and maintain high service delivery standards in complex IT environments.
Skilled in driving transformational change initiatives and automation for operational efficiency.
Comfortable working across cultures and under pressure, with focus on business outcomes and client centricity.