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Tier-1 brand, metro location, mid-level L3 support title, and generalist networking demand increase applicant competition.
Networking certifications and vendor-specific skills limit easy cross-industry transfer, though core skills remain somewhat transferable.
Mandatory vendor certifications and specific networking expertise create strict filtering for candidates.
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Provide professional remote technical support to clients by identifying, diagnosing, and resolving incidents in networking technologies.
Ensure all incidents and requests meet service level agreements (SLAs), maintaining records and tracking service performance.
Collaborate with stakeholders including vendors, carriers, and client IT to expedite issue resolution and maintain up-to-date knowledge articles.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional networking certifications such as CCNP, JNCIS, ACMP, Cisco DevNet, or equivalent.
Seasoned experience in networking technologies (routing, switching, wireless, SDI distribution) and providing remote technical support with diagnosis and troubleshooting.
Workplace type: Hybrid (not fully remote or onsite).
Experienced L3-level networking professional skilled in routing, switching, and wireless technologies supporting core and access layers.
Proficient in vendor technologies including Cisco, Juniper, Aruba, and RiverBed, capable of cross-vendor troubleshooting and support.
Comfortable working in a collaborative multinational environment managing client interactions and escalating complex issues effectively.