Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Provide professional remote technical support to clients by identifying, diagnosing, and resolving incidents in networking technologies.
Ensure all incidents and requests meet service level agreements (SLAs), maintaining records and tracking service performance.
Collaborate with stakeholders including vendors, carriers, and client IT to expedite issue resolution and maintain up-to-date knowledge articles.
Minimum Requirements
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional networking certifications such as CCNP, JNCIS, ACMP, Cisco DevNet, or equivalent.
Seasoned experience in networking technologies (routing, switching, wireless, SDI distribution) and providing remote technical support with diagnosis and troubleshooting.
Workplace type: Hybrid (not fully remote or onsite).
Ideal Candidate Profile
Experienced L3-level networking professional skilled in routing, switching, and wireless technologies supporting core and access layers.
Proficient in vendor technologies including Cisco, Juniper, Aruba, and RiverBed, capable of cross-vendor troubleshooting and support.
Comfortable working in a collaborative multinational environment managing client interactions and escalating complex issues effectively.