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Metro Mumbai role at known telecom with broad retail requirements yields medium candidate competition.
Role demands deep own-stores retail operations experience, reducing cross-industry transferability.
Explicit 10+ years retail operations and leadership requirements make shortlisting highly strict.
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Lead and drive Vi Stores operations nationally, accountable for sales, service, and operational performance including acquisition, revenue growth, and store productivity targets.
Design and implement national GTM plans and sales programs (e.g., CRE Titans, FTE Top Gun) to support circle teams in achieving acquisition and revenue AOP goals.
Manage governance and compliance of store infrastructure, product merchandising, digital sales process adaptation, customer service quality (TNPS, complaints), and escalation management for Vi Stores.
Minimum 10+ years experience in Retail (Own Stores) Operations/Management.
Preferably holds an MBA or equivalent technical/professional qualification.
Strong proficiency in Excel and MS Office tools required.
Location: Mumbai, Maharashtra, India.
Experienced in large-scale retail operations with proven capability in analytical problem solving and strategic sales planning.
Demonstrated ability to influence cross-functional teams and manage multiple national projects/programs.
Comfortable driving digital transformation and technology enablement initiatives to improve sales processes and customer experience.