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Job Description
Structured overview of role & requirementsAbout This Role
Lead and drive Vi Stores operations nationally, accountable for sales, service, and operational performance including acquisition, revenue growth, and store productivity targets.
Design and implement national GTM plans and sales programs (e.g., CRE Titans, FTE Top Gun) to support circle teams in achieving acquisition and revenue AOP goals.
Manage governance and compliance of store infrastructure, product merchandising, digital sales process adaptation, customer service quality (TNPS, complaints), and escalation management for Vi Stores.
Minimum Requirements
Minimum 10+ years experience in Retail (Own Stores) Operations/Management.
Preferably holds an MBA or equivalent technical/professional qualification.
Strong proficiency in Excel and MS Office tools required.
Location: Mumbai, Maharashtra, India.
Ideal Candidate Profile
Experienced in large-scale retail operations with proven capability in analytical problem solving and strategic sales planning.
Demonstrated ability to influence cross-functional teams and manage multiple national projects/programs.
Comfortable driving digital transformation and technology enablement initiatives to improve sales processes and customer experience.