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Generalist BA title and mid-level experience increase competition, weaker public-sector brand reduces it.
Core BA and process skills are transferable, though municipal domain knowledge increases specificity.
Explicit five-year minimum and required BA/ITIL certifications make shortlisting stringent.
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Lead stakeholder discovery and business requirements gathering for digital transformation projects.
Analyze and map current and future state business processes to identify improvement opportunities.
Coordinate and support testing, training, and business readiness activities to ensure successful solution adoption.
Bachelor’s degree or diploma in IT, Business Administration, Computer Science, Public Administration, or related field.
Minimum 5 years of experience in business analysis, process improvement, project delivery support, or related field.
Business Analyst certification (PMI-PBA, CBAP or equivalent) or actively working toward certification.
ITIL certification required.
Experienced in supporting technology-enabled business initiatives, preferably within digital transformation contexts.
Proven ability to engage and facilitate stakeholders through workshops and consultations.
Familiarity with municipal or public sector environments and service delivery processes is a plus.