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DHL brand, common operations title, mid-level experience, and metro location drive high applicant competition.
Role relies on logistics, customs, and carrier management, limiting transferability across unrelated industries.
Explicit 3-4 year logistics experience requirement and domain-specific skills make shortlisting moderately strict.
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Own end-to-end import air freight operations for a customer portfolio, including booking to delivery, complaint and claims management, and invoicing accuracy.
Drive operational excellence by implementing process improvements, monitoring KPIs, maximizing capacity utilization, and using CW1 tools.
Manage stakeholder relationships across carriers, vendors, customs brokers, and internal network offices to ensure efficient and compliant shipment execution.
3-4 years experience in logistics, transport, airline, or BPO industry at Assistant Manager/Deputy Manager level.
Bachelor's degree mandatory.
Proficient in internal and external communication (email, verbal) and basic problem-solving skills.
Experience with air freight operations tools (e.g., CW1) and regulatory compliance knowledge; EXIM/IATA certification preferred but not mandatory.
Experienced in managing customer accounts independently with strong operational ownership under guidance.
Strong familiarity with air freight logistics processes, customs regulations, and international trade requirements.
Able to balance operational efficiency with customer focus and collaborate effectively across multiple stakeholders in a networked environment.