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Mid-senior Bengaluru role with niche Anthropic Claude requirement limits broad applicant competition.
Requires Anthropic Claude platform expertise and ITSM support experience, limiting cross-industry portability.
Explicit 5–8 years, Claude certification, and ServiceNow/ITSM requirements increase screening strictness.
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Own and maintain L1 enablement content, knowledge base articles, and runbooks for the Anthropic Claude Platform and associated products.
Provide L1.5/L2 support for incidents and service requests, contributing to service level agreements (SL-1 through SL-4, SL-6, SL-7).
Collaborate with AI and Security Architects to update documentation and support onboarding, knowledge transfer, and monthly service level reporting.
Claude Certified Architect – Foundations (CCA-F) certification or commitment to obtain post-joining.
Experience in application or platform support engineering with tiered (L1/L1.5/L2) support exposure.
Strong technical writing skills for runbooks, knowledge base, and enablement content.
Work Experience Required: BA/BS degree with 5-8 years relevant experience OR equivalent education and experience combination.
Experience working with AI/GenAI platforms and translating technical features into user guidance.
Familiarity with ITSM/ServiceNow ticketing systems and service level management in support environments.
Prior experience supporting platform transitions or knowledge transfer from outgoing providers is preferred.