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Tier-1 bank, metro location, and mid-level generalist operations role attracts many qualified applicants.
Specialized US banking dispute and credit-bureau experience limits cross-industry transferability.
Explicit 2-4 years plus mandatory dispute and US banking expertise increases screening rigidity.
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Provide daily operations support focusing on dispute resolution and credit bureau processes within Citi's infrastructure.
Communicate and coordinate with multiple stakeholders including operations staff, relationship managers, project managers, and clients to ensure accurate financial entries and dispute resolution.
Support training, Lean/process improvements, and apply risk assessment to maintain compliance with laws and Citi policies.
2-4 years of relevant experience in US Banking operations including collections, bankruptcy, credit dispute operations, credit bureau, fraud process, card operations, shared services, back office collections, or chargeback.
Bachelor’s degree or equivalent experience; Master’s degree preferred.
Proficient in Microsoft Office and comprehensive knowledge of dispute processes.
Work hours aligned with NAM (North America) customers; ability to work unsupervised with strong problem solving.
Experienced with US-centric banking operations, particularly in collections, credit disputes, fraud detection, and chargebacks.
Capable of managing escalations and complex problem resolution independently within a regulated environment.
Skilled in clear and concise written and verbal communication, supporting cross-functional collaboration and training initiatives.