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Tier-1 brand, mid-level generalist title, metro location, and common skillset increase candidate competition.
Specialized credit-dispute and US banking operations experience limits transferability across industries.
Explicit 5–9 years plus mandatory dispute, US banking experience and NAM-hours requirements make screening strict.
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Provide day-to-day operations support for credit bureau dispute processes in alignment with Citi operations infrastructure.
Serve as liaison between business stakeholders, technology teams, legal & compliance for regulatory client deliverables and project coordination.
Manage multiple projects simultaneously including documentation, training, presentations, and user acceptance testing to ensure delivery of client communication letters, notices, and reports.
5-9 years of relevant experience.
Bachelor’s degree or equivalent experience.
Comprehensive knowledge of US Banking operations including Credit Dispute, Collections, Bankruptcy, Fraud Process, Chargeback, and Credit Bureau.
Proficiency in Microsoft Office and ability to work US NAM hours unsupervised.
Experienced in managing operational projects involving regulatory requirements and client communications in banking or financial services.
Strong analytical and communication skills with ability to coordinate across multiple stakeholders including legal, compliance, technology, and business teams.
Comfortable working independently and prioritizing business needs with detailed knowledge of dispute and credit bureau processes.