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Job Description
Structured overview of role & requirementsAbout This Role
Provide day-to-day operational support for Credit Bureau Dispute processes aligned with Citi's operations infrastructure.
Act as primary liaison between business stakeholders, technology teams, Legal & Compliance, managing project plans and status updates for regulatory client deliverables.
Create and facilitate training, user acceptance test scripts, and maintain documentation for client reports, advices, and legal communications.
Minimum Requirements
5-9 years of relevant experience in US Banking Operations including Credit Dispute, Credit Bureau, Collections, Chargeback, or related areas.
Bachelor’s degree or equivalent experience.
Proficiency in Microsoft Office.
Ability to work in North America time zones (NAM hours).
Ideal Candidate Profile
Experienced in managing multiple projects and regulatory client deliverables in banking operations or credit dispute environment.
Strong business analysis, problem solving, and communication skills, capable of interfacing between technical and business teams.
Prior exposure to legal & compliance processes with knowledge of US banking regulations and risk assessment.