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Tier-1 brand, mid-level generalist role with metro location and broad skills draws high applicant competition.
Role requires banking-specific dispute, credit bureau and collections expertise, limiting cross-industry transferability.
Explicit 5-9 years plus mandatory dispute/credit bureau and US-hours experience narrows candidate pool significantly.
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Provide day-to-day operational support for Credit Bureau Dispute processes aligned with Citi's operations infrastructure.
Act as primary liaison between business stakeholders, technology teams, Legal & Compliance, managing project plans and status updates for regulatory client deliverables.
Create and facilitate training, user acceptance test scripts, and maintain documentation for client reports, advices, and legal communications.
5-9 years of relevant experience in US Banking Operations including Credit Dispute, Credit Bureau, Collections, Chargeback, or related areas.
Bachelor’s degree or equivalent experience.
Proficiency in Microsoft Office.
Ability to work in North America time zones (NAM hours).
Experienced in managing multiple projects and regulatory client deliverables in banking operations or credit dispute environment.
Strong business analysis, problem solving, and communication skills, capable of interfacing between technical and business teams.
Prior exposure to legal & compliance processes with knowledge of US banking regulations and risk assessment.