Fraud Operations Sr Supervisor

Lead and develop a medium-sized team of Fraud Agents to meet performance metrics, ensure quality customer service, and properly assess fraud risk.

Manage and improve fraud operation processes through analysis of trends, project management, and innovation to minimize fraud loss and enhance team productivity.

Handle full supervisory duties including performance evaluation, staffing decisions, and team motivation, while maintaining compliance with laws, policies, and ethical standards.

2-5 years of relevant experience in Fraud Operations or Leadership role.

Bachelor's degree or equivalent experience required.

Proficient project and performance management skills.

Effective written and verbal communication skills; proficiency with Microsoft Office.

Experienced in managing fraud operation teams with a focus on volume, quality, and timeliness of results.

Capable of driving organizational change and process improvements through data analysis and innovation.

Strong leadership capability demonstrated by developing talent, managing staffing decisions, and influencing cross-functional teams.