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Tier-1 brand, mid-level generalist operations role in a metro attracts many qualified applicants.
Fraud operations requires banking risk, compliance, and domain knowledge, limiting cross-industry transferability.
Explicit 2–5 years and leadership/domain requirements make shortlisting moderately strict.
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Lead and manage a medium-sized team of Fraud Agents ensuring performance metrics and effective risk assessment for clients.
Own team performance including volume, quality, timeliness, and operational improvements to minimize fraud loss.
Recruit, develop, and evaluate team members including staffing decisions, training, and succession planning.
2-5 years of experience in Fraud Operations or Leadership role.
Bachelor's degree or equivalent experience.
Proficient project and performance management skills.
Effective written and verbal communication skills.
Experienced in managing operational teams within fraud or related risk domains with measurable performance outcomes.
Skilled in coaching, mentoring, and developing team members for leadership potential.
Strong analytical and evaluative judgment capabilities to address fraud trends and drive process improvements.