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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a medium-sized team of Fraud Agents ensuring performance metrics and effective risk assessment for clients.
Own team performance including volume, quality, timeliness, and operational improvements to minimize fraud loss.
Recruit, develop, and evaluate team members including staffing decisions, training, and succession planning.
Minimum Requirements
2-5 years of experience in Fraud Operations or Leadership role.
Bachelor's degree or equivalent experience.
Proficient project and performance management skills.
Effective written and verbal communication skills.
Ideal Candidate Profile
Experienced in managing operational teams within fraud or related risk domains with measurable performance outcomes.
Skilled in coaching, mentoring, and developing team members for leadership potential.
Strong analytical and evaluative judgment capabilities to address fraud trends and drive process improvements.