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Metro location, generalist operations role, broad skillset requirements increase applicant competition.
Operational skills transferable across industries, but shrinkage/attrition and BPO context create moderate specialization.
Explicit 7–8 years and mandatory 2 years managerial experience creates strict shortlisting filters.
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Oversee daily operations to ensure efficiency and productivity, including implementing and monitoring SOPs.
Manage shrinkage and employee attrition by developing strategies, analyzing data, and collaborating with HR for retention initiatives.
Provide coaching, mentoring, and direct management of Team Leaders to enhance team performance and handle operational challenges.
Bachelor’s degree in Business Administration, Operations Management, or a related field.
7-8 years of experience in operations management with at least 2 years in a managerial role.
Experience with shrinkage and attrition management in relevant industry or sector.
Ability to work rotational shifts and rotational week offs.
Experienced operations manager focused on operational excellence and measurable performance improvements.
Proven leadership skills including coaching and team development to drive team productivity.
Strategic collaborator comfortable working with cross-functional teams such as HR and departments to implement retention and operational initiatives.