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Metro location, common mid-level role, and 3+ years experience increase candidate competition.
Windows/AD infrastructure skills are transferable across industries but remain domain-specific to infrastructure operations.
Explicit 3+ years, mandatory Windows/AD domain experience and PowerShell skills enforce moderate filtering.
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Provide Tier 2 operational support and maintenance for Microsoft Windows Server and Active Directory infrastructure within a global delivery model.
Execute incident investigation, approved ITSM changes, patching, monitoring, and lifecycle activities to maintain operational stability.
Collaborate with GCC leadership, U.S.-based teams, and vendors; create and maintain documentation and automate repeatable tasks using PowerShell or approved tools.
3+ years experience supporting enterprise Windows Server and Microsoft infrastructure environments.
Hands-on experience with Windows Server administration, Active Directory, DNS, Group Policy, incident response, and patch management.
Experience in ticket-driven environments using ServiceNow, Jira, or similar ITSM tools.
Based in Hyderabad with ability to coordinate with U.S.-based teams and occasional off-hours support; Microsoft certifications preferred but not mandatory.
Experienced in supporting large enterprise Active Directory environments including domain controller health and replication troubleshooting.
Comfortable working within ITIL-based incident, problem, request, and change management frameworks.
Proficient in Windows infrastructure monitoring and automation with PowerShell and familiar with cloud-connected Microsoft identity infrastructure (e.g., Azure, Entra ID).