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Mid-level generalist platform role in a metro location with common enterprise Windows/AD skills increases competition.
Enterprise Windows/Active Directory specialization is domain-specific, limiting easy cross-domain transferability.
Mandatory 3+ years plus specific Windows/AD, PowerShell, and ITSM experience creates strict filtering.
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Provide Tier 2 operational support and maintenance for enterprise Microsoft Windows Server and Active Directory infrastructure.
Manage incident response, service requests, patching, and change execution following ITIL and change management processes.
Collaborate with global teams to monitor system health, document procedures, automate repeatable tasks using PowerShell, and escalate complex issues appropriately.
3+ years of experience supporting enterprise Windows Server and Microsoft infrastructure environments.
Hands-on experience with Windows Server administration, Active Directory, DNS, Group Policy, and identity-related infrastructure.
Experience working with ITSM tools like ServiceNow and Jira in ticket-driven support environments.
Based in Hyderabad, India, with ability to coordinate with U.S.-based teams; occasional off-hours support may be required.
Strong troubleshooting skills across Windows platforms, identity services, and network dependencies, emphasizing operational stability.
Experience supporting large enterprise Active Directory environments, including domain controller health and Group Policy management.
Familiarity with ITIL practices, automation via PowerShell, and an ability to follow strict operational processes and documentation standards.