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Job Description
Structured overview of role & requirementsAbout This Role
Handle guest interactions including resolving calls, requests, and problems by coordinating with relevant departments.
Maximize revenue via sales techniques including up-selling while maintaining guest loyalty; process reservations and Marriott Rewards points transactions.
Support Sales & Marketing operations through general office duties and assist management in training and motivating employees.
Minimum Requirements
Minimum 2 years of related work experience required.
High school diploma or G.E.D. equivalent mandatory.
No supervisory experience required.
No license or certification required.
Ideal Candidate Profile
Experienced in guest services and sales within hospitality or similar customer-facing industries.
Comfortable performing administrative support and basic office tasks alongside customer interaction.
Able to communicate clearly and professionally, maintaining brand standards and a high level of guest service.