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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and support US Healthcare Payer, Provider, and PBM applications to ensure smooth healthcare transaction processing under HIPAA compliance.
Perform first-level incident triage, logging, prioritization, and escalation within a 24/7/365 production support environment.
Generate reports and operational dashboards; prepare shift handover notes and communicate timely updates during incidents to meet SLA requirements.
Minimum Requirements
1-3 years of experience in production support activities.
Formal graduate degree required.
Must have understanding of US Healthcare system (Payer, Provider, PBM) and associated healthcare workflows (claims, eligibility, payments).
Experience with production monitoring tools (IWA, UC4, AppDynamics) and ticketing/incident management systems like ServiceNow; willingness to work in rotating 24x7 shifts including holidays.
Ideal Candidate Profile
Experienced in frontline production support in healthcare IT environment with knowledge of HIPAA and PHI compliance.
Capable of independently managing incident triage and escalation with strong communication skills for cross-team coordination.
Comfortable operating in a structured, rotating shift model supporting critical healthcare applications in a global delivery setup.