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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily operations and team performance within Fraud Operations ensuring adherence to regulatory and banking risk & control frameworks.
Identify operational risks, drive process improvements, and maintain compliance with relevant regulations and internal policies.
Lead, coach, and develop a large team, overseeing workflow management, quality, productivity, and employee engagement in a fast-paced environment.
Minimum Requirements
Experience in Credit/Debit Card Operations and Fraud Operations, specifically Chargebacks.
Knowledge of US card regulations and banking Risk & Control frameworks.
Team leadership experience managing large teams in fast-paced environments.
Work Experience Required: Significant overall professional experience; Location: Pune.
Ideal Candidate Profile
Experienced leader with strong risk management and compliance focus in banking operations, specifically in card fraud domains.
Analytical and strategic thinker capable of driving continuous improvement and operational excellence.
Proficient in stakeholder management, coaching teams, and collaborating across business and project teams.