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Metro locations and generalist L1 operations title increase applicant density despite moderate brand.
Requires US healthcare payer/provider knowledge and HIPAA compliance, so industry background sensitivity is high.
Explicit 1-3 years, HIPAA healthcare knowledge, and mandatory monitoring/tool exposure produce moderate shortlist filtering.
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Provide first-level monitoring and incident triage for US Healthcare Payer, Provider, and PBM applications ensuring smooth healthcare transaction processing.
Coordinate troubleshooting calls and escalate incidents to Level 2 and Level 3 support teams while maintaining SLA compliance.
Generate reports and operational dashboards, monitor event and metric alerts including system performance (CPU, memory, application tuning), and prepare shift handover notes and status updates.
1-3 years of experience in Production support activities.
Formal graduate degree required.
Must have good understanding of US Healthcare system, specifically Payer, Provider, and PBM domains.
Flexibility to work in 24/7/365 shift environment including holidays, with shift rotations weekly or bi-weekly.
Experienced in first-level production support and incident management within US Healthcare IT environment.
Familiar with production monitoring tools such as IWA, UC4, AppDynamics and ticketing systems like ServiceNow.
Operates well independently and under minimal supervision in a structured, process-driven environment requiring attention to detail and SOP adherence.