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Job Description
Structured overview of role & requirementsAbout This Role
Support, develop, and maintain ServiceNow IT Operations Management (ITOM) modules and integrations both on-premises and cloud environments.
Configure and customize ServiceNow ITOM suite including Discovery, Service Mapping, CMDB, ITSM, and CSDM to improve IT infrastructure and services.
Collaborate with cross-functional teams to deliver solutions, troubleshoot issues, perform code reviews, and maintain technical documentation.
Minimum Requirements
Minimum 3 years of hands-on experience as a ServiceNow Developer focusing on ITOM modules and scripting.
Strong knowledge of ServiceNow ITOM components like Discovery, Service Mapping, CMDB, ITSM, and CSDM.
Proficiency in JavaScript, Glide scripting, and related ServiceNow development tools.
Work Location: Gurgaon/Noida with a hybrid working model requiring at least three days a week onsite.
Ideal Candidate Profile
Experience in regulated industries such as insurance, healthcare, or finance is preferred.
Familiarity with ITIL frameworks and practices, Agile methodologies, and CI/CD practices within ServiceNow environments.
Holds or is pursuing relevant ServiceNow certifications (CSA, CIS-Discovery, CIS-Service Mapping, etc.) and has experience with Automated Test Framework for testing.