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Strong Tier-1 brand, metro location, and a mid-level generalist operations role increase applicant competition.
Role requires manufacturing and QMS domain knowledge, limiting cross-industry transferability.
Requires manufacturing/QMS experience but no explicit years, so moderate filter on domain fit.
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Own end-to-end management of customer complaint lifecycle ensuring accurate, timely processing and compliance with global standards.
Coordinate root cause investigations, facilitate cross-functional collaboration, and escalate unresolved complaints to leadership.
Monitor complaint metrics, generate reports and dashboards, and support continuous process improvements and quality objectives.
Associate’s degree, Diploma, or Bachelor's Degree in STEM (Chemical, Mechanical, Industrial Engineering, Chemistry, or related technical field).
Relevant experience in manufacturing, plant operations, quality assurance, quality control, or similar industrial environments.
Familiarity with quality management systems (QMS), CRM and complaint tracking systems, and operational excellence programs.
Work Experience Required: Not explicitly mentioned in the JD
Experienced in managing complaint processes within industrial or manufacturing settings with focus on quality and operational compliance.
Analytical and detail-oriented professional skilled in coordinating cross-functional teams and driving accountability across functions.
Proficient in complaint data analysis, reporting trends, and facilitating root cause investigations for timely resolution.