Associate Director - Merchandising Operations

Lead and manage the Operational Services team in Bengaluru to deliver merchandising operations aligned with global priorities and ensure high-quality, timely execution.

Define and execute the operating strategy for Merchandising Operations, focusing on vendor performance, operational excellence, and business transformation through modern platforms, automation, and AI.

Partner with US business leaders and global stakeholders to translate evolving requirements into scalable solutions while driving continuous improvement and organizational adoption.

12+ years of professional experience with at least 5 years in team leadership roles.

Bachelor’s or Master’s degree in Commerce (B.Com), Business Management (BBM), MBA, or Retail Operations Management.

Prior experience in retail merchandising operations and strong business acumen with strategic thinking abilities.

Position is onsite in Bengaluru; strong proficiency with web-based and Microsoft Office tools required.

Experienced leader capable of managing and mentoring cross-functional teams in a fast-paced, evolving retail operations environment.

Ability to operate simultaneously in tactical and strategic modes, with proven skills in stakeholder management and executive communication.

Proven track record in driving business transformation and operational excellence leveraging technology, data, and AI within retail merchandising context.