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Medium—Tier-1 brand and metro location increase applicants, but seniority and insurance specialization moderate competition.
High—role requires insurance industry, broking and regulatory knowledge, limiting cross-industry transferability.
High—explicit 10+ years, leadership requirement, and insurance/regulatory experience increase filter strictness.
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Lead development and implementation of strategic initiatives to improve operational efficiency in insurance processes.
Manage change initiatives and act as escalation point for complex operational issues ensuring timely resolution.
Oversee Cost and Service teams contributing to financial and operational planning while fostering continuous improvement and innovation.
Graduate degree required.
Minimum 10+ years of experience in team leadership and people management.
Preferred experience in US insurance industry and processes.
Work location: Gurgaon with hybrid work model requiring at least three days onsite per week; willingness to work in shifts (various evening/night shifts).
Experienced leader with strong program management and transition skills, including managing organizational level projects.
Proven exposure to Automation/AI implementation and insurance broking processes (US/Global).
Skilled in SLA management, performance management, and continuous improvement methodologies.