Manager Operations (NCX)

Manage day-to-day hub operations for the eCommerce product within the assigned Surface Hub, ensuring timely processing, consolidation, and dispatch of shipments.

Coordinate with surface linehaul and feeder networks to ensure network connectivity, shipment visibility, and adherence to dispatch schedules.

Monitor and resolve operational exceptions, maintain service quality, and drive process improvements to enhance operational efficiency and customer satisfaction.

Bachelor's Degree in any discipline; certification or diploma in Logistics, Supply Chain Management, or Operations Management is a plus.

3 to 5 years of experience in courier, express logistics, transportation, eCommerce logistics, or hub operations.

Experience managing hub operations in a high-volume environment, including shipment processing and mid-mile logistics.

Not explicitly mentioned in the JD: Notice period requirements.

Experience coordinating complex logistics involving multiple internal stakeholders to meet network and service commitments.

Strong operational focus with hands-on experience managing shipment flow, exception handling, and SLA adherence.

Capable of monitoring detailed operational metrics and driving continuous process improvements within eCommerce logistics hub environment.