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Tier-1 logistics brand, generalist operations manager title, mid-level (3–5yr) role, and broad skillset increase competition.
Requires courier/eCommerce hub and linehaul experience, limiting cross-industry transferability.
Explicit 3–5 years and hub logistics experience required, but few mandatory certifications.
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Manage end-to-end day-to-day eCommerce hub operations within assigned Surface Hub, ensuring timely processing, consolidation, and shipment movement across the surface network.
Coordinate inbound, outbound, and transit operations to ensure shipment visibility, network connectivity, and adherence to timelines and service quality SLAs.
Oversee exception management, manpower and resource planning, compliance with SOPs, and preparation of operational performance reports to maintain service reliability and operational efficiency.
Bachelor's Degree in any discipline mandatory; Logistics/Supply Chain Management certification is advantageous but not mandatory.
3–5 years of experience in courier, express logistics, transportation, eCommerce logistics, or hub operations in a high-volume environment.
Proven experience managing hub operations including shipment processing, surface linehaul coordination, shipment tracking, and operational performance management.
Work Experience Required: 3–5 years explicitly mentioned in relevant domains.
Experienced in managing high-volume eCommerce or courier logistics hub operations with strong focus on operational accuracy and service quality.
Comfortable coordinating among multiple internal stakeholders such as Linehaul, Network Operations, Service Centres, and Customer Service to meet network and service commitments.
Skilled in operational performance monitoring and exception management, with a mindset for continuous process improvements and operational excellence.