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Niche migration-operations manager role with senior people-management, low applicant density.
Transferable from SRE/DevOps, but requires specialised migration and education-domain knowledge.
Requires specific migration, monitoring, and leadership experience, but no explicit years specified.
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Lead and develop the Migration Operations Engineers team, overseeing migration pipeline health and execution quality.
Manage day-to-day migration operations for Arbor MIS and related products, ensuring migrations meet SLAs and operational standards.
Drive continuous improvement through root cause analysis, risk management, automation initiatives, and cross-team collaboration with Onboarding, Support, and Product teams.
Experience leading technical operations for production systems with multiple workstreams and risk management.
Proven people management experience including hiring, 1:1s, and performance reviews.
Strong knowledge of SLAs, operational metrics, service reliability, incident management, and production data migration.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in operational leadership within SaaS or data migration environments, preferably in education technology or school MIS systems.
Able to manage multiple priorities under pressure, balancing hands-on technical contribution with team leadership.
Skilled in stakeholder management with customer-facing teams and in translating complex migration issues for diverse audiences.