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Tier-1 brand, metro location, generalist mid-level role, and broad skillset increase competition.
Banking fraud and claims experience is specialized and less transferable across industries.
Explicit 2+ years requirement and regulated banking/compliance obligations increase screening rigor.
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Identify and implement improvements in fraud and claims operations to enhance customer experience and mitigate risks related to fraudulent activities.
Perform complex claim case management including decision-making across multiple claim types using various systems and external contacts when necessary.
Provide subject matter expertise, feedback, and training support within the fraud and claims function to enhance team performance and process effectiveness.
Minimum 2+ years of customer service support experience or equivalent demonstrated via work experience, training, or education.
Must work on-site at the posted location.
Must be able to attend full duration of required training period and able to work additional hours as needed.
Work Experience Required: Minimum 2+ years customer service support experience or equivalent.
Experienced in managing complex customer interactions related to fraud and claims with strong decision-making capabilities on claims.
Skilled in analyzing processes and identifying operational gaps to recommend improvements in a compliance-focused environment.
Capable of providing subject matter knowledge and coaching to less experienced colleagues within fraud and claims operations.