IT Application Senior Operations LEAD Support Engineer – Wealth Management
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Job Description
Structured overview of role & requirementsAbout This Role
Provide L2/L3 production support for Wealth Management and Capital Markets applications ensuring high availability and SLA compliance.
Own major incident resolution, lead root cause analysis and implement permanent fixes to improve system stability and operational resilience.
Manage production deployments, monitor application health using observability tools, and drive operational excellence through automation, DevOps practices, and AI-assisted tools.
Minimum Requirements
12+ years of experience in application support with focus on financial services, specifically Wealth Management and Capital Markets.
Bachelor's degree in Computer Science, IT, Engineering or related field.
Strong technical skills in Oracle Database Administration, SQL/PLSQL, Java/J2EE, Linux, REST APIs, Middleware, ETL, Cloud Infrastructure (IaaS), DevOps, and ITIL-based incident, problem, and change management.
Willingness to work in shift and on-call rotation providing 24x7 client support.
Ideal Candidate Profile
Deep expertise in enterprise financial application architecture, production operations, and operational resilience in Wealth Management and Capital Markets domains.
Proven ability to lead critical incident management, stakeholder communication, and coordination across cross-functional and vendor teams under pressure.
Experience with scalable Linux-based cloud infrastructure, automation through AI-assisted operational tools, and continuous service improvement initiatives.