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Tier-1 brand and remote posting increase applicants, but niche ServiceNow seniority limits the pool.
Role requires deep ServiceNow and enterprise ITSM experience, limiting cross-industry transferability.
Explicit 8+ years, mandatory CSA certification, and large-team leadership requirements make filters strict.
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Lead day-to-day operations and 24x7 production support of ServiceNow platform including multiple modules and instances.
Own incident and major incident management for P1 and P2 incidents, ensuring timely resolution and SLA adherence.
Drive service delivery, governance, team leadership, platform stability, continuous improvement, and stakeholder/vendor management.
8+ years of work experience in ServiceNow platform administration and production support.
ServiceNow Certified System Administrator (CSA) certification is mandatory.
Experience supporting multi-instance ServiceNow environments, incident and change management processes, and 24x7 support models.
Location requirement: Bengaluru, India.
Experienced leader managing large, distributed Tier 1 and Tier 2 ServiceNow support teams (15–30+ members).
Strong technical proficiency in ServiceNow core modules (ITSM, CMDB, Change Management) and integration knowledge (REST/SOAP APIs).
Proven ability to manage high-pressure incident situations and drive operational maturity including automation and platform optimization.