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Tier-1 brand and common Product Owner title, but seniority and niche enterprise CMS/SharePoint needs moderate competition.
Requires specific enterprise web/CMS and SharePoint expertise, creating strong domain bias and low transferability.
Explicit 8+ years requirement plus mandatory enterprise CMS, SharePoint, and incident-management experience tighten screening.
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Own the end-to-end lifecycle and operational excellence of Internet and Intranet Web Services, including governance, incident management, and continuous improvement.
Coordinate deployment validation, incident resolution, and ensure high availability during peak events for web and communication platforms.
Lead compliance, security, and vendor governance related to web and communication platforms, aligning with enterprise policies and driving service improvement.
Bachelor’s degree in Information Technology, Computer Science, Digital Platforms, or related field.
8–12+ years experience in IT service management, web platforms, or digital communication services within large enterprise environments.
Strong experience with enterprise web platforms and CMS solutions (e.g. Contentstack, Drupal), plus SharePoint Online (Communication sites) and/or intranet platforms.
Proven experience in incident management and high-availability operations including critical outage coordination; knowledge of security, compliance, and performance best practices.
Experienced in managing complex digital communication and web services in large, global enterprises with multiple stakeholders.
Operates with strong focus on proactive, data-driven service management, continuous improvement, and aligns services to business and transformation initiatives.
Skilled in vendor and partner management, SLA governance, and coordinating across IT operations, security, and compliance teams.