Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end lifecycle and operational excellence of Internet and Intranet Web Services, including governance and documentation maintenance.
Lead incident and outage management with focus on platform availability, coordinating internal teams and external partners for rapid restoration.
Drive continuous improvement and future roadmap alignment for web and communication platforms, supporting digital transformations and stakeholder engagement.
Minimum Requirements
Bachelor’s degree in IT, Computer Science, Digital Platforms, or related field.
8–12+ years of experience in IT service management, web platforms, or digital communication services in large enterprise environments.
Strong experience with enterprise web platforms and CMS solutions (e.g., Contentstack, Drupal) and modern web architectures.
Experience with SharePoint Online (Communication sites) and/or intranet platforms, incident management, SLA governance, and knowledge of security and compliance best practices.
Ideal Candidate Profile
Experienced in managing complex, high-availability internet and intranet services within large enterprises with stakeholder and vendor coordination.
Technical understanding of web architectures including APIs, content platforms, CDNs, and enterprise communication tools such as Viva Engage.
Operates with a focus on proactive service management, data-driven continuous improvement, and alignment with business and digital transformation goals.